Global Contact Center Operations Manager

Global Contact Center Operations Manager

6 month contract

Cambridge, MA

Pay: $75-80/hr/W-2

Vaxxed: Yes

Summary:

A global, leading pharmaceutical and biotech company is looking for a Global Contact Center Operations Manager with call center/contact center and FDA regulation experience. This is a 6-month contract opportunity that is an on-site role in Cambridge, MA.

Key Responsibilities:

• Oversee contact center operations globally and ensure success of metrics and KPIs.
• Build close relationships with contact center vendor(s) to ensure quality standards are met.
• Maintain excellent communications with key internal stakeholders to sustain efficient vendor responses and training.

Key Qualifications:

• FDA, EU, ICH guidelines and regulations experience
• 3+ years of job-related experience in a call center/contact center, 2+ years working in the biotech and/or pharma industry
• IRMS experience

Next Steps:

Please contact Evelyn Rojas if interested or with any questions.