We have a current opportunity for a Service Desk Technician on a contract basis. The position will be based in Zug. For further information about this position please apply.
The Service Desk Technician functions as a key team member in a customer-centric driven environment and provides front-line support for desktop, laptop, and mobile device users. This person will also interact and collaborate with other IT Technicians, infrastructure support personnel, and application support personnel. Consequently, this role requires excellent customer service and good verbal and written communication skills and the ability to work closely with users to resolve their computer related challenges.
- Fluency In English
- Fluency in any 2 of the following - German, French, Italian and Spanish
- Advanced experience troubleshooting PC desktops/laptops, software, hardware, printers, peripherals, etc.
- Advanced experience supporting Windows10 and Microsoft Office applications
- Experience beyond supporting PCs to include Apple Products
- 2-5 years' experience delivering end-user support services or equivalent combination of education and experience providing Service Desk support